I’ve been a long time MoreBeer customer. I tried the other day. IMO, extremely painful process. MoreBeer now uses Shopify (or something similar). What a true PITA.
Anyone else with recent MoreBeer (website) experiences?
I ordered a few weeks back…all went pretty smoothly for me, I guess. I forget what my mode of payment was, but in any case I got things ordered, they shipped fairly quickly, and arrived when promised.
We’ve ordered recently, and I don’t recall it being a painful experience. Then again, it’s possible that the online world has numbed me to the pain! 
What is so painful about it? It’s a pretty typical, and easy peasy, checkout experience as far as I’m concerned. I personally have experienced no purchase dysphoria buying from Morebeer.
I ordered last month and all went well. Plus, was free shipping. Bonus!
I also ordered a couple weeks ago and had no problems. I have ordered several times in the last few months and got free shipping as well.
I had a slight problem, more due to the post office. Ordered some liquid yeast and was due to arrive on Saturday according to usps. It did not come until mid afternoon of Monday.
Had to call customer service about an issue.
Wait for MoreBeer to resolve.
Log back into the website and attempt to place an order. Hit dead end when I’m asked to input information that’s the same as shown on the page. Order won’t go thru. Must call customer service again.
MoreBeer/Shopify growing pains?
I recently had a great customer-service experience with Morebeer about a modestly broken kegerator. They were super easy and pleasant to deal with, and generous with the credit they gave me for my trouble.
I find that when you reach a human on the phone, which to their credit is pretty easy (for me at least), they are very reasonable to deal with. AFAIC, how they do customer service is how every company should.