I had a similar problem with my Barley Crusher.
I returned it to the company for repair/rebuild.
I paid to ship it to them, they paid to return it to me.
It was about a month from the time I sent it to them until I got it back from them.
It works better now than it did when I first bought it.
It appears to be a pretty small company.
I have a name and shipping address if you want it.