New AHA Member Can't Login to Member Content!

Zymurgy
1

New member here… I’ve tried dozens of times to get into eZymurgy, and every time, I receive an error message as if they have no idea who I am, even though I paid the $44 and set up a profile with my name and address and everything.  I have successfully reset my password a couple of times and that has not helped either.  So what gives?!  I also emailed info@brewersassociation.org a couple of days ago, to no avail.  What’s the deal!?  Maybe no one works on Fridays?  Or I am just very impatient!  Any help would be much appreciated.

David M. Taylor
Two Rivers, WI

2

I had the same problem, but I got a response the same day I emailed them. Maybe they knocked off early this week.

3

Dave, does your login work for other areas of the main site?

4

Well, it lets me update my profile (name and address), and I can change my password, but that is all.  I cannot access any of the actual members-only content.

5

weird…if you don’t hear from them on Mon., get in touch w/ me.  I’ll get you in touch with somebody.

6

Thanks man.  I’ll give it a little more time.

7

Well, I did get an email yesterday from the AHA… but it was sent to a different email address than I thought I had given to them, so I hadn’t thought to check my email there!  So now I know they have two different email addresses, which only adds to the confusion, and who knows, it might even be the cause of the whole thing.  And yes… I am still unable to login, I get an error message no matter how many times or different ways or different passwords I try to put in, or how many times I ask them to “reset my password”.  I guess I’d better just leave it alone till they try to fix it again.  I did email them back again.

8

I’m having the same issue and joined a week ago. I’ve been trying from my phone, though. Right after I paid, I was able to login from my laptop once. I thought I’d give it a little time and try from my laptop again during the week. My phone may have some browser incompatibility issues.

9

You have to email AHA and tell them your profile name and AHA number so they can associate the two. The online system does not automatically know that you’ve purchased a membership. Once they are linked (basically, somebody has to check a box), then you’ll have access to member content.

10

Hey everyone,

Member Services can also be reached by phone during normal hours:

1.three03.four47.zero816 ext. zero

(I wrote out some numbers so no bots pick it up).

They should be able to get everything squared away for those having difficulties logging into the website.

Cheers,
Duncan

11

Duncan, thanks for the phone number.  But as it happens, I did not need it.  I received another email from Anthony Orig this morning, and now today I was finally able to login successfully via the online password change feature.  Hooray!  Hopefully it is not a problem logging in at home tonight (I am at work right now).  But at least it works at work!  Of course, I would never go to homebrewer websites all day long while I am at work… no, I never ever do that… :wink:

Thanks again to Anthony, Duncan, and all at the AHA.